Policies + FAQs
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Our brick + mortar space in South Philly is closed as of 10.22.2023. Our online shop is full service, and we have lightning-fast shipping! If you’re interested in our community events and classes, check out our Transit to The 8th House Online community or our self-paced downloadable classes.
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We complete order fulfillment every 12-24 hours. We use USPS and UPS 2-3 Day shipping. All packages include $100 insurance through USPS/UPS. International shipping is only available through our online store. We do not offer international shipping for Etsy orders. All International shipping is USPS First Class Mail (1-3 Week Delivery).
All shipping is flat rate, and our rates were just adjusted for the most recent UPS/USPS increases.
If you are local to Philadelphia, we also offer pickup options.
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All readings are conducted via Zoom and must be booked online through the services section of the website.
All scheduling is in EDT. All fees must be paid in advance. There is a no refund, no reschedule policy for no shows. A no-show is defined as a client who does not show up within 10 minutes of the scheduled reading time. Any exceptions to this policy are handled at my discretion and are subject to my scheduling availability. I will send the chart/notes, as applicable, and consider the reading complete.
I also do not assume responsibility nor provide refunds in the event that incorrect birth information is supplied. A lot of time and energy goes into prepping for astrology readings. So, please double and triple check your birth information. By booking a reading you are agreeing to these terms.
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Values come before sales at the 8th house. We are a pro-science space. We will not carry items that are unsafe for humans. Yoni eggs are unsafe. The design of many crystal water bottles is also unsafe. crystals aren't meant to be ingested or inserted into the body. We don't care what Gwyneth Paltrow told you.
We are an ethical metaphysical shop first. we also don't believe in non-marginalized groups profiting off of the (often closed) cultures of marginalized people, as in the case of white sage. We are ALSO an lgbtqia2S+ safe space. This means we do not carry trans exclusionary items rooted in bio essentialism and gender essentialism (so, no divine feminine decks, etc.)
We also believe in researching supply chain traceability for the crystals we sell. This means there are some stones we won't be able to carry, and we're ok with that.
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We allow returns and exchanges on everything in store within 30 days of purchase. All items must be unused (obviously). And there are a few exceptions…
Crystals - (Sorry - but if we’ve learned anything from Goop, it’s that people do strange things with crystals…so unfortunately, we can’t do returns or exchanges on these items.)
Whipped soaps - These go on our bodies. So, we can’t accept whipped soaps back. We do accept returns and exchanges on bar soaps if they are in the original shrink wrap/packaging.
Tinctures - These go in mouths…so yeah…we can’t really do returns/exchanges on these.
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Wholesale Our Products…
If you are interested in wholesaling our products in your store, a limited selection of our in-house goods are available for wholesale to registered businesses with valid reseller documentation. If you are interested in wholesaling with us, please visit our Faire shop here.
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We do not support any interactions that are sexist, racist, ableist, homophobic, transphobic, anti-sex work, or misogynistic, nor do we tolerate harassment. If you engage harmfully in our online spaces or social media spaces (including Discord), you will not receive the courtesy of a warning. You will be removed.
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We are a pro-science space. we will not waste energy debating science as something that isn't factual. As with the hate speech guidelines, if we catch you sharing harmful and scientifically inaccurate information in our social media spaces (including Discord) or in our dm's, you will not receive the courtesy of a warning. You will be removed.
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Our DM's are closed on all social media platforms. You will receive a standard auto reply. Please understand, it's not that we don't want to talk to you. We receive a high volume of dm's, and it's very difficult to keep up with and keep track of. There’s no way to file or sort them. email works best. The bulk of any potential business-related inquiries are addressed on our website. On socials, we've also condensed much of it into highlights and added shortcuts in our bio links. For any other inquiries, please email us at support@shopthe8thhouse.com.
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We are incredibly pro-small business at The 8th House. However, our online spaces and the comments sections on our socials are not a place to promote your products or services without our consent. This puts our business at risk. We may issue a warning, but if it's a repeating issue, you will be removed.
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We are a business. you don't want to work for free. Nor do we. Unfortunately, the shop's bill collectors do not accept "exposure bucks" as a form of payment. This includes free product requests, discount requests, free labor requests, and free content creation requests. Inquiries for compensated and/or other mutually beneficial collaborations, bookings, and opportunities should be submitted via email to support@shopthe8thhouse.com.
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No emotional dumping on socials, in dm’s, or via email. Yes, we're a metaphysical business. but, that doesn't mean that we're professional therapists or that we consent to this. For ethical reasons, we also do not do readings around medical issues. We aren’t doctors, and this is a massive liability that we do not wish to assume.
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We do not tolerate it. This includes physical product theft as well as content and intellectual property theft. If you are stealing content or physical product, you will be removed. Our eligible original products and branding are copyrighted and trademarked, and we have an attorney on retainer who is prepared to defend our work to the fullest legal extent. Please know, we take a hard-line stance on intellectual property violations.
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For anything not explicitly mentioned here, please use the Target test. ask yourself, "would i feel comfortable doing this same thing to/at target?" If the answer is no, it's probably inappropriate to do to/ask of a small business.